Uni-Kit
Technical Support
We offer technical support 24/7 for all Uni-Kit
products. If you are an end-user and have
other support issues related to your order,
please contact the store from which you placed
the order. If you have a technical question
about your Uni-Kit product, then you are welcome
to use our tech support service. Although
we offer support to all users, we reserve
the right to offer specific instructions only
to verified Uni-Kit customers that have already
placed an order and received their Uni-Kit
product.
We provide technical assistance for the
following products:
Uni-Kit
Inkjet Refill Kits (black, color, combo
kits)
Uni-Kit
Bulk Inks
Uni-Kit
Epson Resetters
Uni-Kit
Toner Refill Kits (black and color)
Uni-Kit
Toner Hole Making Tool
Refill Instructions for Uni-Kit / Universal Kits |
Compatibility lists for the Universal Toner Refill Kits |
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If you still have questions or concerns
or require additional technical assistance,
please email us at support@uni-kit.com.
Although we usually reply to most enquiries
right away, please allow up to 24 business
hours for a response.

These are a do-it-yourself product for
you to refill your own cartridge. Although
almost all customers are perfectly satisfied
with the quality of their cartridge after
they refill it, it is important to note
that cartridges can and do wear out and
the quality of a refilled cartridge is dependent
on more than just the ink or toner that
you put into it.
Most quality issues with refilling cartridges
are a result of quality issues with the
empty cartridge that is being refilled,
and not with the ink or toner that you are
refilling into the cartridge. If (before
you refill your cartridge) your cartridge
is already printing with streaks, smudges
or lines, or if the cartridge has dried
considerably due to non-use (for inkjets),
your cartridge is already defective or exhibiting
signs of defect, and refilling it will not
bring it back to life. Refilling is intended
for functional cartridges that have run
out of ink or toner.
What you can expect:
The first printed sheet after the refilling
process will be of the same quality as the
last page printed from the original cartridge
before it was refilled. The refilled cartridge
will yield approximately the same amount
of printed pages. Because the parts inside
the cartridge are wearing out, the longevity
and print quality will be gradually reduced
on subsequent refills. Usually, by the 3rd
refill it is highly recommended to obtain
a new original (or professionally remanufactured)
cartridge and start the refilling cycle
again, although you may be able to get more
or less refills depending on how well your
cartridge holds up. You can
continue refilling as long as you are satisfied
with the quality and page yield that you
are getting from the same cartridge.
Some tips to get the most out of
your refill experience:
For inkjet cartridges:
Refill at a workbench or outside where
you can tolerate a spill in case you make
a mistake. The best time to refill is BEFORE
the cartridge gets completely empty (when
there is around 10% ink left) and while
they are still printing well (or if you
must refill them after they have emptied,
refill them as soon as possible so that
the print heads don't dry beyond repair).
If your print heads have dried, you can
try revive them using our Universal Print
Head Cleaner. Do not print using an empty
inkjet cartridge. If you try to force out
the very last drop of ink from your cartridge,
you are essentially printing with an empty
ink cartridge, and the heat generated from
the friction of this process could burn
and damage the cartridge print heads beyond
repair. Don't overfill. It is better to
under-fill a cartridge than to overfill
it, you can always add more ink later, but
if you overfill the cartridge it could leak
and contaminate other colors. Do not mix
inks. Uni-Kit ink is intended to refill
an original cartridge. Do not use multiple
inks on the same cartridge. Some inkjet
cartridges have chips. Chips are designed
by the printer manufacturer to send information
to the printer regarding the ink level in
the cartridge, however some printers won't
function unless they "recognize"
that the cartridge has ink. And since the
printer cannot actually "see"
the ink in the cartridge, it "remembers"
the reading from the chip. So if a cartridge
with a chip has emptied, the printer remembers
that cartridge as empty, and by refilling
it (adding ink to the cartridge) the printer
will still think it is empty because it
is still reading the old (used) chip. Many
printers that use chipped cartridges will
still allow you to print, so you can ignore
the "empty ink" or "low ink"
signal and keep printing until the cartridge
really is low/out of ink. However some printers
will "lock" or "freeze"
not allowing you to print. For these printer
types, Uni-Kit offers either a "Chip
Resetter" (to reset the original chip)
and/or replacement chips.
For toner cartridges:
Refill at a workbench in a well ventilated
room or outside where you can tolerate a
spill and you have less exposure to fumes.
For extra protection, wear a dust mask.
The best time to refill is when the cartridge
is empty unless the instructions for your
specific model say otherwise. Don't overfill.
It is better to under-fill a cartridge than
to overfill it, you can always add more
toner later, but if you overfill the cartridge
it could leak and contaminate other colors
or make a mess.
Some toner cartridges have chips. Chips
are designed by the printer manufacturer
to send information to the printer regarding
the ink level in the cartridge, however
some printers won't function unless they
"recognize" that the cartridge
has ink. And since the printer cannot actually
"see" the toner in the cartridge,
it "remembers" the reading from
the chip. So if a cartridge with a chip
has emptied, the printer remembers that
cartridge as empty, and by refilling it
(adding toner to the cartridge) the printer
will still think it is empty because it
is still reading the old (used) chip. Many
printers that use chipped cartridges will
still allow you to print, so you can ignore
the "empty ink" or "low ink"
signal and keep printing until the cartridge
really is low/out of ink. However some printers
will "lock" or "freeze"
not allowing you to print. For these printer
types, Uni-Kit offers either a "Chip
Resetter" (to reset the original chip)
and/or replacement chips. If you replace
a chip on a toner cartridge, make sure you
do so AFTER you refill and that the cartridge
is fully refilled. |